How can we help?
Browse the common topics below, or reach our team directly — we're a small crew of travelers and we read every message.
Browse help topics
Getting started
Allow photo access, light up your globe, and fix a place that landed in the wrong city.
Learn moreWish lists & imports
Save places to lists, import them from a TikTok, a Reddit thread or a screenshot, and tick them off as you go.
Learn moreTraveler notes
Where the Reddit and TikTok tips on each place come from, and how we summarize them.
Learn moreAccount & sync
Sign in with email, Apple or Google, and manage or delete your account.
Learn moreSubscriptions & Pro
What's free, what Been & Bound Pro unlocks, and how to manage or cancel it in the App Store or Google Play.
Learn morePrivacy & data
What we collect, what happens to your photos, and how to request a copy or deletion of your data.
Learn moreTalk to a real person
Email us anytime. We typically reply within one business day — usually a lot sooner.